Oxygen believes that its success comes from being ahead of its competitors in delivering superior customer service. Oxygen’s clients are in classes of specialist insurance where the service to clients can be most rapidly improved through giving the highest quality advice together with the use of tight service standards and superior technology.

At Oxygen, rigorous performance level standards set the platform for significant improvements over market standards in client service. In order to institutionalise such performance standards amongst the account executives within each team, there is direct alignment between a broker’s personal remuneration and his/her achievement of client service standards.